Refund Policy
Effective date: 3 June 2025
We want you to be satisfied with every purchase you make from Professional Data Projects (“PDP“). This Refund Policy explains when and how you can request a refund for our digital courses, live training, consulting services, and any other products (“Services”) offered through our websites or authorized sales channels.
1. General Principles
Transparency: We clearly state the refund window, conditions, and method in advance.
Fair Use: Refunds exist to protect genuine buyers, not to enable free consumption of substantial course content.
Local Law Compliance: This Policy follows applicable Indian consumer‑protection laws and global best practices for digital goods.
2. Refund Eligibility
| Service Type | Standard Refund Window | Eligibility Criteria |
|---|---|---|
| Pre‑recorded Digital Courses | Within 7 calendar days of purchase | • Less than 20 % of video content viewed or downloaded (verified via LMS analytics).• No certificate issued or major project files downloaded. |
| Live Online Bootcamps / Cohorts | Up to 48 hours after the first live session | • Attend no more than the first live session.• Request must be submitted within 48 hours of that session ending. |
| One‑on‑One Consulting / Mentoring | Up to 24 hours before the scheduled session | • Session not yet delivered. |
| Custom Projects & Services | Refunds assessed case‑by‑case (milestone‑based) | • Governed by the Statement of Work (“SOW”). |
Note: After the applicable window closes, all sales are final and non‑refundable.
3. Non‑Refundable Items & Scenarios
Downloaded or “Consumed” Content: If you have accessed ≥ 20 % of lessons, received proprietary source code, or downloaded datasets/templates, we cannot grant a refund.
Partial Completion: Requests made after course completion or certification issuance are ineligible.
Promotional / Discounted Purchases: Sales marked “Final,” “No Refund,” or purchased at ≥ 75 % discount are non‑refundable.
No‑Shows: Failure to attend a live session without written cancellation ≥ 24 hours prior forfeits eligibility.
Chargebacks: Initiating a payment dispute or chargeback automatically voids refund eligibility. We reserve the right to block future access.
4. How to Request a Refund
Email us at team@professionaldataprojects.com or open a ticket in your LMS dashboard within the eligibility window.
Provide:
Full name and registered email
Order ID / invoice number
Course or Service name
Reason for refund (optional but helps us improve)
Response time: We aim to acknowledge requests within 2 business days and resolve within 7 business days.
We may request additional information (e.g., screenshots, progress reports) to verify eligibility.
5. Refund Method & Timeline
Approved refunds are issued to the original payment method (credit/debit card, UPI, Razorpay, Stripe, etc.).
Processing times vary by provider but typically take 5–10 business days after approval.
International transactions may experience additional delays due to intermediary banks.
6. Exchanges & Deferrals
You may opt to transfer the fee to another upcoming batch or course of equal value instead of receiving a cash refund.
One deferral per purchase is allowed; subsequent deferrals incur a 10 % administrative fee.
7. Exceptional Circumstances
PDP reserves the right to grant refunds outside the standard windows in cases of verified medical emergencies or other extenuating circumstances, at our sole discretion.
8. Changes to This Policy
We may update this Refund Policy periodically. Any material changes will be posted on our website and, where feasible, notified to active students via email. Continued use of Services after changes signify acceptance.
9. Contact Us
Professional Data Projects
Bhartiya City, Nikoo Homes 1, Thanisandra, Bengaluru – 560077, India
Phone: +91 93919 46765
Email: team@professionaldataprojects.com
© 2025 Professional Data Projects. All rights reserved.